We've made searching for auto parts easier than ever, you can search by Part Number (available at the top of each page), Car System, Repair Job,
Part Grouping and Keyword (available once car is selected from search menu in upper right). Click here to
select your car and start using our intuitive search tool.
Using Your Personal Shopping Cart:
Your personal shopping cart has been designed to afford you maximum time savings and flexibility. You can use it not only when placing orders from the online catalog or from stored quotes but also as a place to store parts you've found through your online searches that you want to come back to at a later time.
You can add parts to your personal shopping cart as you find them in the online catalog by entering a quantity and clicking the Add to Shopping Cart button.
You can also add one or several items from custom quotes by viewing the quote, entering a quantity for each part you wish to save in your cart and clicking the Add to Shopping Cart button. In either case, you can always come back to your cart later to change quantities, add/delete items or process your cart into a secure online order.
Your shopping cart displays all items and the total for the items/quantities selected. Any item you add to your cart will be saved for 14 days after which it will automatically expire. To delete an item prior to the 14 days, just click the Remove link below the quantity box. To process your cart into an order, see How to Place Your Order below.
NOTE: No items in your shopping cart will be processed as an order until YOU elect to do so by following the order processing prompts from the View Cart page.
All prices are quoted and billed in US dollars. You have the option of paying for your auto parts orders via American Express, Discover/Novus, MasterCard, Visa, Google Checkout or PayPal.
Regardless of the payment method selected, you can rest assured that we transfer all of your personal information, including name, address and any credit card information (if applicable) over a Secure Socket Layer (SSL) with 128-bit encryption. This ensures that your information cannot be read by others as it travels over the Internet.
NOTE: All international orders and orders billed to an international credit card MUST be shipped to the credit card billing address for purposes of security verification.
If paying by PayPal, you will automatically receive an email with complete instructions for processing and remitting your payment.
Placing Your Order:
ONLINE: Ordering online from Autohaus is always fast, easy and completely secure. And, you can rest easy knowing that all pages use the highest industry standard for identity authentication using Secure Socket Layer (SSL) with Extended Validation and up to 256-bit encryption for maximum privacy and security.
It's super easy to process your personal shopping cart into an order by following the 4-step process displayed on the top of your shopping cart display:
Your Shopping Cart --> Shipping Info & Freight Options --> Payment Info --> Order Review --> Order Submitted
You begin the order placement process by viewing your personal shopping cart. Make sure to double-check that items selected/part numbers and quantities are correct. To remove an item from your cart, just click the Remove link below the quantity box. Your revised order will automatically update to reflect the deletion. To start processing, click Proceed to Shipping Options to bring up Shipping Info & Freight Options (if you're not yet logged in, you'll be asked to do so now).
NOTE: You may "abort" your order at any stage until you click on Submit My Order on the Order Review screen; hence, feel free to experiment with your shopping cart to view the various steps. If you place an order in error, just select Cancel Unshipped Order from the My Autohaus drop-down menu. Your credit card is not billed until your order is processed - virtual credit card processing is NOT used at the time your order is submitted.
At the Shipping Info screen, you will be presented with your default account information, including your shipping address (if you've previously stored this in your profile). You will also have the opportunity to add/change address information. Please note that UPS does not deliver to post office boxes; please provide a street address for delivery. Select the method of shipping you desire and use the Special Instructions box to communicate any special requests, handling or questions you may have.
Note on Shipping Method Selection: 99% of our orders ship within 1 business day - most ship the same day if your order is placed by 1:00 pm MST (Monday-Friday). When selecting a method of shipment, remember that delivery times are calculated in BUSINESS days - weekends, holidays and the day of shipment are NOT counted towards the delivery time. For further information, please refer to Freight Policy on the FAQs drop-down menu.
Click the Proceed button to bring up your payment options. If you have purchased from Autohaus AZ before, basic (non-sensitive) credit card information will automatically appear. You may select from several payment choices: American Express, Discover, Mastercard, Visa, Google Checkout or PayPal.
Once you have clicked Select for your payment choice, the Order Review screen will display, providing you with a summary of your order. Afer reviewing order information, clicking Submit My Order will finalize your order. A charge to your credit card will NOT be made until your order is processed. If you select PayPal as your payment option, you will receive a separate email with instructions for processing your payment.
We encourage you to print out and carefully review the temporary receipt that displays to screen once you have finalized your order. If you find any errors you would like to correct or changes to be made, please follow the instructions below for Making Changes to Your Order.
TELEPHONE: Although we highly recommend you use the online shopping cart for fastest service, you can place your order via telephone by calling our Order Line at (800) 240-4620.
Because our friendly Order Reps process hundreds of orders each day, you may be asked to leave a message if all lines are busy. In order that we can quickly help you when we return your call, please leave your name, telephone number and order number (if applicable) in your message. We will call you back just as quickly as we can.
FAX: You can also fax your order to Autohaus at (602) 276-6716.
EMAIL: We do not recommend emailing your order since this is not a secure method for transmitting payment information and it could signficantly slow down the processing of your order.
Whatever method you use to transmit your order, please be sure to provide your full name and member number (if known) to speed the processing of your auto parts order. And, please don't forget to include a daytime phone number and a valid Email address so we can contact you in case of any questions.
Cancel or Change Your Order:
You may cancel or make changes to your order at any time provided that you contact us prior to your order being processed.
To request cancellation of or changes in an unshipped order, just select the appropriate option (Change Unshipped Order or Cancel Unshipped Order) from the My Autohaus drop-down menu. You will be presented with a list of your orders from which to select. Each order will have a drop-down menu of options available to you for that order based on its processing status.
Please contact us as quickly as possible because your window of opportunity for canceling or making changes, which must be done before shipment, can sometimes be very short since we ship most orders within hours of your placing them.
Once your order has been processed, it is no longer possible to cancel it. Your option then is to request a Return Authorization Number to initiate a return. Please refer to Returns & Warranties for complete instructions.
We are not required to nor do we charge sales tax on any transactions except those shipped within the State of Arizona.
Once your order has shipped, a tracking number is assigned by the freight carrier. You will receive an order shipment confirmation via email, which will contain your tracking number. You can quickly track your order online in your Members Only profile to find out where your parts are and when they are due to arrive at your location. Just select the View/Track Order option on the My Autohaus drop-down menu in Members Only.
Please note: It usually takes UPS 12-24 hours before the tracking number is "operational" since it requires a physical scan of your package as it progresses through their system. If your tracking number does not work on the first try, please try it again in 12 hours (sorry, they're not as fast as we are!)
How to Contact Our Staff:
Please refer to How To Contact Us for contact information to get the quickest answers to your questions.