Your Auto Parts Purchases Are Protected By
AutohausAZ's Customer-Friendly Returns Policy

At AutohausAZ customer service is not just a department - it's a company-wide commitment. In fact, we've built our reputation for integrity on our dedication to providing every customer with the utmost in customer service and nowhere is this more evident than in our customer-friendly returns policy. We stand behind the high-quality auto parts and brands that we offer, and here's how we do that:

 

Product Warranties
Requesting a Return Authorization Number
General Return Instructions
Merchandise Lost or Damaged in Transit

Types of Auto Parts Returns:
   New Part Returns
   Warranty Part Returns
   Core Deposits & Core Returns

 


Product Warranties

All parts are covered by their respective manufacturer's warranties. Although most warranties are for twelve (12) months or 12,000 miles, some manufacturers offer longer coverage. Most parts manufacturers specify their warranty policies on product insert sheets so read this information carefully when you receive your parts and check for any limitations that may apply. Most manufacturers extend the warranty only to the original purchaser of the part and require proof of purchase when submitting a warranty claim. Most importantly, don't forget to file the necessary warranty registration form to protect your rights.

AutohausAZ warrants that at the time of shipment the products sold shall be free from defects in material and workmanship. Autohaus Arizona's maximum liability shall NOT in any case exceed the purchase price (excluding shipping charges) for the products purchased from AutohausAZ and claimed to be defective.

AutohausAZ agrees to furnish a replacement for, but not remove or install any product or component thereof, which, upon test and examination by AutohausAZ or its authorized agents, proves defective within the warranty period.

AutohausAZ will NOT be liable for any loss, incidental or consequential damages of any kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.

This warranty does not under any circumstances extend to any product sold by AutohausAZ which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended use. This warranty does NOT extend to or apply to any unit which has been repaired or altered.


Requesting A Return Authorization Number

A return authorization number (RA#) is required for all returns. RA# requests must be submitted in writing and cannot be given verbally over the phone.

To request an RA#, make sure you've reviewed the specific policies here for your type of return (new, warranty or core). Then just click on Request Return Authorization from the My Autohaus drop-down menu after logging into your Member Account or

Click Here to Request an RA#

Once you've submitted your request for an RA#, you'll receive an email back from us with complete return instructions, typically within one business day. This email will include your RA# as well as additional return shipping instructions. Do not ship your return before receiving your RA email because NO credit will be given for parts returned without an RA# or for parts not specifically listed on the RA Request. Be sure to specify in your request ALL parts you would like to return.


General Return Instructions

  • Make sure your RA# is prominently displayed on the outside of the box. To expedite processing of your return, include a copy of your RA instruction email inside the box.
  • Return shipping costs are the customer's responsibility. COD shipments will NOT be accepted.
  • We highly recommend insuring your return shipment. AutohausAZ will not be responsible for any lost or damaged returns.
  • AutohausAZ reserves the right to delay issuance of credit pending manufacturer's inspection and approval of credit for the part(s) returned.
  • No credit will be issued for any parts or cores returned that were not originally purchased from AutohausAZ.

Once we've received your return, conducted an inspection of the returned parts and verified that your return meets our return requirements, a refund for the returned parts will be issued to the same account used to make your original purchase.

You will receive an email from us indicating the amount refunded back to you. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.

Free and Discounted Shipping: All parts (excluding cores) returned for reasons other than warranty or catalog/shipping (AutohausAZ) error will be subject to a chargeback of any applicable free or discounted shipping charges granted on the original order. Any returns not in compliance with Autohaus AZ return policies, special orders or rejected shipments may be subject to a 15% restocking fee.

International Returns: All packages being returned to AutohausAZ from outside the USA must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment should also indicate that it's a return of merchandise previously purchased and the date of the original purchase so there's no confusion that it's a return of merchandise on which customs/duties have already been assessed and paid.

Any international returns not identified as "Returned Merchandise" on the outside of the package will be subject to a reduction of credit or chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to AutohausAZ. Because these fees take a few weeks to receive from the various taxing authorities, credit for international returns will be processed 21 days from the date received by AutohausAZ to attempt to account for any fees of this nature.


New Part Returns

You may request a replacement shipment or a refund of your purchase price (excluding shipping charges) if the part:

  • Is returned WITHIN 90 days of the original invoice date.
  • Is NOT electrical/electronic in nature (i.e., ECUs, push button units, relays, air mass meters, sensors, scan/reset tools, etc.).
  • Is NOT opened if the part is marked with a sticker indicating non-returnable once opened (i.e., gasket sets, repair manuals, etc.).
  • Is NOT a "special order item".
  • Does not have a notation in the parts notes/description indicating not returnable (i.e., throttle housings, etc.). Please review notes carefully during the order process so no misunderstandings occur.
  • Has NOT been installed, used, disassembled or altered in any way.
  • Does NOT have missing parts, hardware or instructions. If part is sold as a set, the complete set MUST be returned.
  • Is returned in the original packaging and is in resalable condition.


Warranty Part Returns

In general and unless otherwise specified, a part will be replaced or a refund issued (excluding shipping charges) if the part:

  • Is returned WITHIN 12 months of the original invoice date (unless a different warranty period is specified).
  • Has NOT been subjected to misuse, neglect, accident, improper installation or used for any purpose other than its intended use. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
  • Is approved by manufacturer upon inspection and subject to its guidelines and limitations.
  • Is emptied of all fluids (if applicable).
  • Has not previously been returned under warranty.

Documentation Requirement: All manufacturers require a complete description of the failure in order for warranty coverage to apply. Simply putting "doesn't work" is not acceptable to most manufacturers. Please provide a complete description of the failure when you request an RA#.

Limitations on warranty replacements exist on certain types of parts including but not limited to:

  • A/C Compressors: Warranty replacement on A/C compressors will ONLY be granted with proof of professional installation (i.e., copy of completed work order from licensed/certified repair shop). Further, compressors must be returned fully assembled. If compressor comes with shipping plate, this plate must be attached to the compressor when returned.
  • Power Steering Pumps & Rack Assemblies: Warranty replacement on power steering pumps and rack assemblies will ONLY be granted with proof of professional installation (i.e., copy of completed work order from licensed/certified repair shop). Further, they must be returned fully assembled and with shipping plate attached (if applicable).
  • Brake Pads & Rotors: Squealing/squeaking of pads and/or warping of rotors are NOT valid warranty claims unless:
    • All vehicle and brake component manufacturers' installation procedures were followed precisely.
    • The problem began IMMEDIATELY upon installation and problem is reported and parts returned WITHIN 30 days of original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.
    • Brake pads and rotors were replaced at the same time.
    • No blue discoloration is present on brake rotors. Blue discoloration on a brake rotor is ALWAYS the result of extreme heat caused by excessive brake pad-to-brake rotor contact.
  • Genuine Parts: Warranty claims for all GENUINE brands of original factory equipment MUST include VIN, original install date & mileage at install, as well as date & mileage at warranty failure/replacement. Warranty replacement will ONLY be granted with proof of professional installation (i.e., copy of complete work order from a licensed/certified repair shop). These requirements are mandated by the respective dealerships/manufacturers.
  • Remanufactured/Coreable Items: Warranty coverage on remanufactured parts with core charges (i.e., starters, alternators, power steering pumps, etc.) is for replacement ONLY. No refund or return of core unit can be processed after the original core has been returned for credit.


Core Deposits & Core Returns

Although all of the parts AutohausAZ sells are new, certain types of auto parts - usually very high ticket items - are only available in the industry as "remanufactured" units (i.e., starters, alternators, distributors, etc.). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.

If a core deposit is shown, this charge will be added to your total at the time of sale but is fully refunded upon the return of your rebuildable original part.

Credit will be issued for core returns upon receipt, provided cores are:

  • Received WITHIN 90 days of the original invoice date. No core deposits will be refunded for cores returned more than 60 days after the original invoice date.
  • Drained of all fluids (if applicable).
  • Packed in original remanufacturer's box (the box the replacement part was originally packed in). No core credit will be issued if not returned in the remanufacturer's box.
  • Fully assembled, complete and in rebuildable condition based on manufacturer's inspection guidelines. Examples include but are not limited to:
    • A/C compressors that come with shipping plate must have plate attached to core when returned.
    • A/C compressor clutch on core unit must turn.
    • Power steering pumps or rack assemblies must be returned fully assembled and sufficiently packed to avoid shipping damages. Power steering pumps that come with shipping plate must have plate attached to core when returned.
    • Brake shoe cores must not be worn down to metal.

Core Return Shipping Charges: Core return shipping charges are always the responsibility of the customer and are NOT refundable.


Merchandise Lost or Damaged in Transit

For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately so we can promptly file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim on your behalf with the carrier.

Replacement orders shipped prior to completion of the carrier's investigation must be paid for in advance. However, upon completion of the investigation, a refund will be promptly issued. If lost parts are found and delivered, a refund will be issued once they are returned to us.

If you would rather not pay for a replacement prior to the completion of the investigation, we can delay shipping your no-cost replacement, or issuing a refund, until the investigation is complete (or the parts have been found and returned to us).

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