Your satisfaction is always our Number 1 priority. If you are not satisfied with your purchase from Autohaus, you may request a replacement shipment or your purchase price will be cheerfully refunded, subject to the below returns policy. See our New and Warranty Returns for more information. Please be sure to read all rules and restrictions before requesting a return authorization to avoid any confusion or misunderstandings.
Our customer service/order staff is not trained nor authorized to accept return authorization requests over the phone since returns are authorized by a separate department. All requests for returns MUST be made in writing through the Request Return Authorization link on the My Autohaus drop-down menu. NO authorizations will be given verbally over the phone.
Product Warranties
All parts are covered by their respective manufacturer's warranties. Manufacturer warranties vary, although most are for twelve (12) months or 12,000 miles (whichever comes first). Some offer longer warranties (i.e., Bosch warranties ignition wire sets for life, Sachs Boge warranties shocks/struts for life, etc.).
Most manufacturers specify their warranty policies on product insert sheets. Please read this information carefully for additional warranty coverages to which you may be entitled. Be sure to read the limitations that may apply. And, don't forget to file the necessary warranty registration forms to protect your rights.
Autohaus Arizona also warrants that at the time of shipment the products sold shall be free from defects in material and workmanship. Autohaus Arizona's maximum liability shall NOT in any case exceed the purchase price (excluding any freight charges) for the products purchased from Autohaus and claimed to be defective.
Autohaus agrees to furnish a replacement for, but not remove or install any product or component thereof, which, upon test and examination by Autohaus Arizona or its authorized agents, proves defective within the warranty period.
Autohaus will NOT be liable for any loss, incidental nor consequential damages of ANY kind, whether based upon warranty, contract or negligence, and arising in connection with the sale, use or repair of the products.
This warranty does not under any circumstances extend to any product sold by Autohaus Arizona which has been subjected to misuse, neglect, accident, improper installation or use for any purpose other than its intended purpose. This warranty does NOT extend to or apply to any unit which has been repaired or altered.
NO credit will be given (nor will rejected parts be returned to customer) for:
- Parts returned without prior authorization (via the issuance of an RA #). The RA # must be prominently displayed on the exterior of the return shipping container/box. Returns received without an RA # on the outside of the box will not be credited nor returned.
- Parts returned that were not listed on the original return authorization request.
- Parts not purchased from Autohaus Arizona, Inc.
- New parts returned after 30 days or cores returned after 60 days.
- Freight charges. All returns must be shipped prepaid and insured at the customer's expense. Autohaus will not accept COD returns nor will it be responsible for any lost or misdirected returns.
Autohaus reserves the right to delay issuance of credit pending manufacturer's inspection and approval of credit for the part(s) returned.
Note on International Returns: All packages being returned to Autohaus AZ from outside the USA MUST be marked on the OUTSIDE of the box as a "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees. Any paperwork filled out for shipment should also indicate that it is a return of merchandise previously purchased and the date of the original purchase so there is no confusion that this is a return of merchandise on which customs/duties have already been assessed and paid.
Any international returns not identified as returned merchandise will be subject to a chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to Autohaus AZ.
When an exchange or replacement is requested, the replacement part(s) must be paid for in advance. Exchange/replacement orders cannot be shipped without payment. Upon receipt and approval for credit of the returned part(s), a refund will be issued to the account used to pay for the exchange/replacement order.
Core Deposits & Core Returns
Although all of the parts Autohaus sells are new, certain types of auto parts - usually very high ticket items - are only available in the industry as "remanufactured" units (i.e., starters, alternators, distributors, etc.). Cores are the used parts that may be returned for credit when purchasing a remanufactured part.
If a core deposit is shown, this charge will be added to your total at the time of sale but is fully refunded upon the return of your rebuildable original part. A return label is included with your order for ease in returning your core.
When you receive your order, just pack your old part in the core labeled box that your new part is packaged in, pack it securely for shipment and place the return label included with your shipment on the outside shipping box.
Credit will be issued for core returns upon receipt, provided cores are:
- Originally purchased from Autohaus Arizona, Inc.
- Received WITHIN 60 days of the original invoice date. No core deposits will be refunded for cores returned more than 60 days after the original invoice date.
- Drained of all fluids (if applicable).
- Packed in original manufacturer's box. No core credit will be issued if not returned in the manufacturer's box.
- Fully assembled, complete and in rebuildable condition based on manufacturer's inspection guidelines.
Examples include but are not limited to:
a. A/C compressors & power steering pumps that come with shipping plate must have plate attached to core when returned.
b. A/C compressor clutch on core unit must turn.
c. Brake shoe cores must not be worn down to metal.
Core return shipping charges are ALWAYS the responsibility of the customer and are NOT refundable.
New & Warranty Returns
We carry top-quality, OES/OEM or OE-equivalent products and work diligently to ensure their high quality because we want you to be satisfied with each purchase you make from us. However, we know that occasionally you will need to return a part.
You may request a replacement shipment or a refund of your purchase price (excluding freight charges), subject to the following guidelines:
New Returns: Refund credit will be issued for "new" parts returns if parts:
- Were originally purchased from Autohaus Arizona, Inc.
- Are returned WITHIN 30 days of the original invoice date.
- Are NOT electrical/electronic in nature (electrical/electronic parts are not returnable).
- Are NOT opened if the part is marked with a sticker indicating non-returnable once opened (i.e., gasket sets, etc.).
- Have NOT been installed, used, disassembled or altered in ANY way.
- Do NOT have missing parts, hardware or instructions. If part is sold as a set, complete set MUST be returned.
- Are returned in the original packaging and are in resaleable condition.
NOTE: All parts returned for reasons other than warranty or catalog/shipping (Autohaus) error will be subject to a chargeback of any applicable free freight charges granted on the original order and may be subject to a 15% restocking fee.
Warranty Returns: In general and unless otherwise specified, a part will be replaced under warranty if:
- Originally purchased from Autohaus Arizona, Inc.
- Returned WITHIN 12 months of the original invoice date (unless a different warranty period is specified).
- It has NOT been subjected to misuse, neglect, accident, improper installation or used for any purpose other than its intended purpose. Wear and tear is specifically EXCLUDED from ANY and ALL warranty coverage.
- Approved by manufacturer upon inspection and subject to its guidelines and limitations.
- Emptied of all fluids (if applicable).
- A complete description of the failure is provided on the return authorization request.
Limitations on warranty replacements exist on certain types of parts including but not limited to:
a. A/C Compressors: Warranty replacement on A/C compressors will ONLY be granted with proof of professional installation (i.e., copy of completed work order from licensed/certified repair shop). Further, compressors must be returned fully assembled. If compressor comes with shipping plate, this plate must be attached to the compressor when returned.
b. Brake Pads and Rotors: Squealing/squeaking of pads and/or warping of rotors are NOT valid warranty claims unless:
- All vehicle and brake component manufacturers' installation procedures were followed precisely.
- The problem began IMMEDIATELY upon installation and problem is reported and parts returned WITHIN 30 days of original invoice date. Any brake noise or warpage that begins more than 30 days after purchase is the result of driving conditions, driving style or related parts that were not replaced at the same time.
- Brake pads and rotors were replaced at the same time.
- No blue discolorations are present on brake rotors. Blue discoloration on a brake rotor is always the result of excessive heat caused by excessive brake pad-to-brake rotor contact.
*Note: Warranty returns are processed via replacement of the defective parts. See above rules for exchange/replacements in the General Caveats section. Should replacement not be needed, store credit will be granted toward the purchase of other part(s) selected by customer.
Return Instructions
Here's what to do if you need to return an auto part to Autohaus:
1. Prior to returning any parts, contact Autohaus for a Return Authorization Number (RA#) by filling out a Return Authorization Form - just click on Request Return Authorization on the My Autohaus drop-down menu after logging into your Member Account.
Be sure to indicate which part numbers and quantities are being returned and the reason for the return. RA Numbers are valid for 30 days; however, please review the specific rules (above) for time restrictions based on the type of return.
Please Note: NO credit will be given for parts returned without an RA Number or for parts not specifically listed on the Return Authorization Request. Be sure to specify in your request all parts you would like to return.
You will receive an email from us within 24-48 hours (excluding holidays & weekends) with your RA Number, along with complete return instructions.
2. Securely package and ship your return prepaid and insured to:
Autohaus Arizona
RA# ?
3341 East Corona - Suite 2
Phoenix, AZ 85040
Make sure your RA Number is prominently displayed on the outside of the box. To expedite your credit, please include a copy of your original invoice inside the box. Sorry, COD shipments will NOT be accepted. Autohaus will not be responsible for any lost or misdirected returns shipped to us so please be sure to insure your package!
Note on International Returns: All packages being returned to Autohaus AZ from outside the USA MUST be marked on the OUTSIDE of the box as a "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees. Any paperwork filled out for shipment should also indicate that it is a return of merchandise previously purchased and the date of the original purchase so there is no confusion that this is a return of merchandise on which customs/duties have already been assessed and paid.
Any international returns not identified as returned merchandise will be subject to a chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to Autohaus AZ.
Once we have received your return, conducted an inspection of the returned parts and verified that your return meets the above guidelines, a refund for the returned parts will be issued to the same account used to make your original purchase. All applicable sales taxes (if any) will also be refunded. Sorry, no credit will be issued for any freight or other charges.
You will receive an email from us indicating the amount credited to your credit card or PayPal account. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer.
If you have any questions regarding any of the above return policies, please .
Merchandise Damaged in Transit
For your protection, please inspect your package before signing for it and have the driver make note of any damage. If your order is damaged during shipping, please immediately so we can promptly send out a replacement and file a damage claim with the carrier. All original shipping cartons and packing materials must be saved for inspection by the carrier. Discarding any of the original shipping/packing material will negate our ability to file a damaged package claim with the carrier. Replacement parts in these circumstances must be paid in advance since we will not be able to assist you in filing a damage claim.
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