Here Are Your Shipping Options at AutohausAZ
We are committed to getting your auto parts to you as quickly as
possible. Consider these points when deciding the best shipping method for your
Orders submitted before 1pm MST (excluding weekends and holidays) will ship
either the same day or the following business day.
We can't guarantee same day shipping so if you need your parts delivered BY a
specific day, please select a shipping method based on your order shipping the
day after you place it to factor in any possible delays. It's better to be safe
Shipping time is calculated in business days. Weekends and holidays are not
included in the calculation.
The day of pickup is not included in shipping time. (If UPS picks up a 3-day
order on Monday, they'll deliver it on Thursday.)
UPS Ground shipping may take up to 5-7 business days, regardless of your
proximity to Arizona, because some parts may ship directly from a manufacturer.
If you need your parts by a certain date, consider selecting an upgraded
shipping method to ensure you receive them on time.
UPS assesses a minimum $12.35 charge to make corrections should you not type
your address accurately when you place your order. Please verify that your
address is 100% complete and accurate (including any directions, apartment
numbers, etc.) in order to avoid having this fee charged back to you should UPS
bill us for an inaccurate or incomplete address.
If you have any questions about shipping methods or expected
delivery times, please contact our Customer Service team before placing your
order. Call 800-240-4620 in the US (602-276-9402 outside the US) or
Free UPS Ground and Huge Discounts on Upgraded Shipping
AutohausAZ offers free UPS Ground shipping for all orders over $75
(excluding cores) shipped within the Continental USA. We also offer additional
savings to our customers worldwide:
If you are shipping to Alaska or Hawaii, you receive credit for the cost of UPS
Ground to the furthest Continental US zone. You pay only the difference between
UPS Ground (continental USA) and the service level you select.
If you upgrade to a faster UPS service, you still receive credit for the cost
of UPS Ground. You pay only the difference between UPS Ground and the service
level you select.
If you are shipping internationally (to a non-USA location), you receive an
automatic 55% discount off UPS published rates.
Great News for Our AZ Customers - Will-Call Pickup is Back!
Now you can buy online and pick up your order at our Tempe
Warehouse - often the same day! AutohausAZ is happy to once again offer
will-call pickup to our customers residing in or visiting the Phoenix
Our will-call office is located at 2850 South Roosevelt Road, Suite
101, Tempe, AZ 85282 and is open Monday through Friday, 8:00am to 4:00pm.
Please note the following points regarding will-call pickup:
Orders must be submitted for processing and paid for online first. We will need
time to process your order prior to your coming to pick up your parts.
Orders submitted before 1pm MST (excluding weekends and holidays) will be ready
for pickup either the same day or the following business day. Please wait for
one of our Customer Service Reps to notify you that your order is ready for
pickup before you drive to the will-call office. An email will also be sent
letting you know that your order is ready for pickup.
Our will-call office is not equipped to take orders nor make any changes to
your order. If you need additional parts, please process a change to your order
online or call AutohausAZ to see about adding parts prior to coming to pick up
Because some of our orders may be filled from one of our other warehouses, we
cannot guarantee same-day pickup on all orders. If you would like to check the
availability of parts for same day pickup, please call one of our Customer
Service Reps and they'll be happy to help you.
You will need to show the credit/debit card used for payment, as well as a
photo ID matching the card holder's name, when you pick up your order. Please
also bring a copy of the order confirmation email with you to ensure a speedy
In the unlikely event that your order cannot be picked up through
will-call, we will contact you to review what other shipping options are
available so that you can make an alternate selection.
US Customers Can Select Ship Method Based on Cost or Delivery Time Goals
Ground | UPS
3-Day Select | UPS 2nd Day Air | UPS Next Day Air Saver
AutohausAZ recommends UPS as a preferred shipper due to its
superior dependability and the ease of insuring, tracking and tracing your
package. Consider these points on UPS domestic shipping:
UPS Saturday delivery is only available on UPS Next Day Air service. UPS
charges an additional fee for Saturday delivery.
UPS delivers by end-of-day. We don't offer the more expensive early morning or
before noon delivery options.
UPS does not deliver to PO Boxes. You must provide a physical street address
for delivery of your order.
If you are shipping to Alaska or Hawaii, you receive credit for the cost of UPS
Ground to the furthest Continental US zone. You pay only the difference
in cost between UPS Ground (continental USA) and the service level you select.
If you upgrade to a faster UPS service level, you still receive credit for the
cost of UPS Ground. You pay only the difference in cost
between UPS Ground and the service level you select.
ECONOMY SHIPPING OPTIONS: UPS
BE AWARE: UPS Mail Innovations is an economy
shipping option designed to save you money. It DOES, however, tend to add an
additional 2-5 days to the regular UPS ground delivery time. If you are working
on a deadline or need your order quicker, please select a shipping option that
is better suited to your time sensitivity.
Packages are picked up from our warehouse by UPS and delivered directly to your
local US post office for the final delivery leg.
The Post Office will ONLY attempt to deliver your package twice before it gets
returned to AutohausAZ (the shipper).
Deliveries are made Monday through Saturday.
UPS & USPS will NOT guarantee delivery dates with Mail Innovations shipping method. Again, this is an ECONOMY option (NOT
Note - If you reside in a location where there is no postal delivery,
Mail Innovations is not an available shipping option. Please select
States Postal Service Priority Mail | United
States Postal Service Express Mail
Priority mail typically provides 2-3 day (non-guaranteed) delivery
while Express Mail guarantees 1-2 day delivery to most USA locations. Both
deliver to APO/FPO addresses with varying delivery times. Consider these points
on US Postal Service domestic shipping:
All postal shipments require delivery signatures. This requirement CANNOT be
waived so if you select postal shipping, make sure someone will be available
during the day to sign for your package(s).
Postal shipping daily cut-off times are earlier than AutohausAZ's 1pm deadline.
Selecting USPS shipping may delay your order by a day.
The US Postal Service will not investigate lost packages until at least 14 days
have elapsed beyond the expected delivery date.
International Customers Receive Automatic 55% Discount on UPS Shipping Options!
Worldwide Expedited | UPS
Worldwide Express | UPS Worldwide Saver
United States Postal Service Express Mail International
AutohausAZ recommends UPS as a preferred shipper for international
orders due to its superior dependability and the ease of insuring, tracking and
tracing your package. Consider these points when shipping internationally:
If you are shipping internationally (to a non-USA location), AutohausAZ gives
you an automatic 55% discount off UPS published rates!
Shipping and confirmed billing addresses on international payments must be the
Delivery times vary on international shipments due to the potential for customs
clearance delays, which are under the control of the receiving country.
Some countries charge duties or taxes upon delivery. These charges are beyond
our control, and information is not available to us for quoting at the time
shipping costs are calculated.
Refused Deliveries Cause Unnecessary Expenses & Delays to Customers
Orders refused at delivery will be subject to a chargeback of all
actual freight charges incurred (both directions), as well as any duties or
taxes that may have been assessed. In addition, a 15% restocking charge will be
assessed on all parts since delivery refusals do not comply with our return
If you've changed your mind and need to return your order, we'll be
happy to issue a Return Authorization so you can return your parts for credit.
Please accept delivery on your shipment and then follow our simple return
instructions by clicking here:
Customer-Friendly Return Instructions