How to Shop for OEM & Replacement Parts

You can access the AutohausAZ online catalog either in the main area of our site or within the secure "My Autohaus" menu. To browse our catalog, just Click Here to Shop for Parts. Or you can use the personalized interface provided to you in My Autohaus.

For questions on how to order parts from AutohausAZ at savings of 20%-90%, see the Order Help Menu below. Feel free to Email the Order Dept if your questions aren't answered here.

Note: In order to store your car and maintenance preferences and process your orders in a secure area, you will need to be logged into My Autohaus.

How to Use Your Personal Shopping Cart

Your personal shopping cart has been designed to afford you maximum time savings and flexibility. You can use it not only when placing orders from the online catalog or from stored quotes but also as a place to store parts you've found through your online searches that you want to come back to at a later time.

You can add parts to your personal shopping cart as you find them in the online catalog by entering a quantity and clicking the "Add to Shopping Cart" button.

You can also add one or several items from custom quotes by viewing the quote, entering a quantity for each part you wish to save in your cart and clicking the "Add to Shopping Cart" button. In either case, you can always come back to your cart later to change quantities, add/delete items or process your cart into a secure online order.

Your shopping cart displays all items and the total for the items/quantities selected. Any item you add to your cart will be saved automatically as long as you are logged into your account. To delete an item, just click the "Remove" link below the quantity box. To process your cart into an order, see How To Place Your Order (below).

Note: No items in your shopping cart will be processed as an order until YOU elect to do so by following the order processing prompts from the "View Cart" page.

How to Place Your Order

Online: Ordering online from AutohausAZ is always fast, easy and completely secure. And, you can rest easy knowing that all pages use the highest industry standard for identity authentication using Secure Socket Layer (SSL) with Extended Validation and up to 256-bit encryption for maximum privacy and security.

You begin the order placement process by viewing your personal shopping cart. Make sure to double-check that items selected/part numbers and quantities are correct. To remove an item from your cart, just click the "Remove" link below the quantity box. Your revised order will automatically update to reflect the deletion. To start processing, click "Proceed to Secure CHECKOUT" to bring up "My Shipping/Billing Information" (if you're not yet logged in, you'll be asked to do so at this point).

Note: You may abort your order at any stage until you click on "Submit My Order" on the Order Review screen; hence, feel free to experiment with your shopping cart to view the various steps.

At the Shipping Info screen, you'll be presented with your default account information, including your shipping address (if you've previously stored this in your profile). You will also have the opportunity to add/change address information. Please note that UPS does not deliver to post office boxes; please provide a street address for delivery. Select the method of shipping you need and use the Special Instructions box to communicate any special requests, handling or questions you may have. See our Shipping Policy for points to consider when selecting your shipping method.

Click the Proceed button to bring up your payment options. If you've purchased from AutohausAZ before, basic (non-sensitive) credit card information will automatically appear. You may select from several payment choices: American Express, Discover, MasterCard, Visa, PayPal or Bill Me Later.

Once you've selected your payment choice, the Order Review screen will display, providing you with a summary of your order. After reviewing order information, clicking "Submit My Order" will finalize your order. A charge to your credit card will NOT be made until your order is processed; however a pre-authorization (pending transaction) may appear.

We encourage you to print out and carefully review the temporary receipt that displays to screen once you've finalized your order. An email will also be sent as confirmation of your order details. If you find any errors you would like to correct or changes to be made, please follow the instructions below for Making Changes to Your Order.

Telephone: Although we highly recommend you use the online shopping cart for the fastest service, you can place your order via telephone by calling Customer Service at (800) 240-4620.

Because our friendly Customer Service Representatives (CSRs) process hundreds of orders each day, you may be asked to leave a message if all lines are busy.

Email: Please don't email your order. Since this is not a secure method for transmitting payment information, we do not accept orders via this method.

Whatever method you use to transmit your order, please be sure to provide your full name and member number (if known) to speed the processing of your auto parts order. Please don't forget to include a daytime phone number and a valid email address so we can contact you in case of any questions.

How To Cancel or Change Your Order

You may cancel or make changes to your order, provided that you contact us prior to your order being processed.

To request cancellation of or changes in an unshipped order, just select the appropriate option (Change Unshipped Order or Cancel Unshipped Order) from the "My Autohaus" drop-down menu. You will be presented with a list of your orders from which to select. Each order will have a drop-down menu of options available to you for that order based on its processing status.

Please contact us as quickly as possible because your window of opportunity for canceling or making changes can sometimes be very short since we ship most orders within hours of your placing them.

Once your order has been processed, it's no longer possible to cancel it. Your option then is to request a "Return Authorization Number" to initiate a return. Please refer to our Customer-Friendly Returns Policy for complete instructions.

Sales

Due to ongoing changes to Economic Nexus requirements, AutohausAZ collects and remits sales tax within any state it is required to do so.

Your Payment Choices

All prices are quoted and billed in US dollars. You have the option of paying for your auto parts orders via American Express, Discover/Novus, MasterCard, Visa, PayPal or Bill Me Later.

Regardless of the payment method selected, you can rest assured that we transfer all of your personal information, including name, address and any credit card information (if applicable) over a Secure Socket Layer (SSL) with 256-bit encryption and extended validation. This ensures that your information CANNOT be read by others as it travels over the Internet.

Note: All international orders and orders billed to an international credit card MUST be shipped to the credit card billing address for purposes of security verification.

Tracking Your Order

Once your order has shipped, a tracking number is assigned by the freight carrier. You will receive an order shipment confirmation via email, which will contain your tracking number. You can also quickly view your tracking information for your order by selecting it from the orders page. Clicking the tracking number will lead you to the tracking status to find out where your parts are and when they are due to arrive at your location (If pop-ups are disabled, it may not be properly redirected to shipper website).

Note: It usually takes UPS 12-24 hours before the tracking number is "operational" since it requires a physical scan of your package as it progresses through the system. If your tracking number doesn't work on the first try, please try it again in 12 hours (sorry, they're not as fast as we are!)